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Frequently Asked Questions

Last Updated on July 16, 2025
We accept all major credit/debit cards (Visa, MasterCard, American Express), digital wallets (PayPal, Apple Pay, Google Pay), UPI, netbanking, and cash on delivery (COD) where available.
Once your order ships, we’ll send you a Oder details by email/SMS. You can also log into your account and view “My Orders” to see live tracking updates.
We offer free standard shipping on all orders over AED 200. Standard delivery typically takes 3–5 business days. Expedited options (2-day, next-day) are available at checkout for an additional fee.
You may cancel your order before out of deliverd it by contacting customer support. After that, it may already be in fulfillment and cannot be changed.
We offer free returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. To initiate, visit “My Orders” → “Return” and follow the on-screen instructions.
Refunds are processed within 3–5 business days after we receive and inspect your return. The amount will be credited back to your original payment method.
Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by destination—please refer to our “Shipping” page for details.
You can reach us via our Contact Us form, email at support@yourdomain.com, or live chat (Mon–Fri, 9 AM–6 PM). We aim to respond within 24 hours.
Absolutely. We use industry-standard SSL encryption on all pages and never store your full payment details on our servers. We comply with PCI-DSS to ensure your data remains safe.
Click “Forgot Password” on the login page, enter your email, and follow the link we send to reset it. Once logged in, you can also change your password under “My Account” → “Security.”
Yes—please email wholesale@yourdomain.com with your business details, product interests, and estimated quantities. Our wholesale team will get back to you with pricing and terms.